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FAQ
Lifetime Manufacturing Warranty
At Wilson Diamond brokers, we have made it our commitment to sell high-quality jewelry, natural, and lab-grown diamonds to our customers. We warrant that all jewelry purchased from our website will be free from manufacturing defects in materials and workmanship at the time of delivery and that the optical properties of the lab grown diamonds will never fade or cloud over time.
Our diamonds and jewelry are manufactured to the highest standards and use the highest quality materials. Each item is carefully inspected at our factory and our distribution facility prior to shipment.
We offer a Lifetime Manufacturing Warranty to all of our customers, regardless of the price and type of item. The Lifetime Manufacturing Warranty is effective from the date of purchase, only for Wilson Diamond Brokers purchases, and it is non-transferrable.
Although we stand behind our product, we do exclude the following defects from the Lifetime Manufacturing Warranty:
- General wear and tear, scratching, trauma, loss of center stones, product loss, theft, or improper cleaning and storage.
- Fading or discoloration of metals over time due to inadequate care (Examples: wearing it in the hot tub or swimming pool, spraying perfume or other chemicals directly on the jewelry, etc.)
- Precious metals, and especially prongs, wear down over time as part of normal use. Thinning of prongs due to regular wear might cause them to open up and the stone could be at risk of falling out. This is not considered a manufacturing defect.
- The loss of a stone caused by trauma or damage is not covered under the Lifetime Manufacturing Warranty.
Shipping
Free Shipping
Wilson Diamond Brokers offers free overnight and insured shipping on all orders.
Signature Required
All jewelry shipments require a direct signature. We do not ship to PO Boxes. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
Shipping Times
If an item is in stock it will ship immediately. Please note that if you've ordered multiple items, we batch them together as one shipment, unless otherwise requested via email.
Repairs & Resizing
Repairs
We are happy to repair an item purchased at no charge to you, within the first 120 days of receipt of purchase. Repairs needed after 120 days, or deemed to be caused by misuse, will incur repair and shipping fees at the expense of the customer. Pricing for repairs vary depending on style and typically start at $30, plus shipping.
Resizing
Many (but not all) of our rings can be resized. Pricing for ring resizing varies depending on style and typically starts at $60. Requested ring resizing and shipping will be at the expense of the customer.
International
Repairs requiring international shipping will be charged for two-way shipping.
Warranty
We cannot accept responsibility for items repaired by any other jeweler. Any and all warranty of the piece will be considered void if another jeweler has worked on a Wilson Diamond Brokers design.
Returns & Exchanges
Exchanges
We offer exchanges or store credit within 7 days of receipt of purchase. We do not provide refunds.
Personalized Items
Engraved, custom, and personalized products (including initials, lettering, birthstones and custom sizes) are FINAL SALE and cannot be exchanged or returned for store credit.
Customization
Any variation in size, color or customization that is not available for “as-is” purchase on our website is considered a custom order and is FINAL SALE.